Reverse Logistics
Reverse Logistics Product returns (reverse Logistics) Returns management process involves how products are dealt with once returned: reused, refurbished, disposed of, recycled, etc to extend their lifecycle. Because returns management can be a very time consuming and costly aspect of doing business, many companies choose to partner with a third-party logistics provider (3PL) to handle both the supply chain process and help handle the returned products as well. Returns management, sometimes referred to as reverse logistics, is the process by which an end-user returns an item for any number of reasons. They may return shoes that didn’t fit, a laptop that wasn’t working, or glassware that was broken. Product returns have often been viewed by customers as a necessary evil, a painful process and, usually, unavoidable. For retailers, manufacturers and distributors, returns have often been seen as a nuisance, a cost center and an area of potential customer dissatisfaction. A...
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